Hotel accomodation rules

Guest Check-in and Check-out Rules

• Check-in time: 14:00 (local time).
• Check-out time: 12:00 (local time).
• Early Check-in:
  October to May (inclusive):
  - Arrival before 06:00 – charged 100% of the daily rate
  - Arrival after 06:00 – charged 50% of the daily rate
  June to September (inclusive):
  Early check-in any time before 14:00 – charged 100% of the daily rate
• Late Check-out:
  October to May (inclusive):
  - Check-out before 18:00 – charged 50% of the daily rate
  - Check-out after 18:00 – charged 100% of the daily rate
  June to September (inclusive):
  Late check-out at any time – charged 100% of the daily rate

Room Reservation

A guest can book a room through:

• The official hotel website stadiumparkhotel.com
• A phone call to the hotel reception +38 068 296 90 60.
• Directly with the hotel administrator at the reception.
• A legal entity that is a partner of the hotel.

Service Costs

The cost of all services provided by the hotel is fixed in the official price lists, which are posted at the hotel reception and also indicated in the booking module on the official website. The room rate does not include the tourist tax. The tax rate is set for each day of accommodation, at 0.5% of the minimum wage for domestic and inbound tourism, as established by law on January 1st of the reporting (tax) year, for one person per night (Article 268 of the Tax Code of Ukraine; Odessa City Council Decision No. 278-VI of 31.01.2011 “On the Establishment of the Tourist Tax”).

The tourist tax is not charged from the following categories of guests:

• Permanent residents, including those under lease agreements, in Odessa.
• Persons who have arrived on a business trip.
• Disabled individuals, children with disabilities, and individuals accompanying first-degree disabled persons or disabled children (no more than one companion).
• War veterans.
• Participants in the Chernobyl nuclear disaster cleanup.
• Children under 18 years old.

Payment Conditions

Guests can pay for accommodation using the following convenient methods:

• Use the official hotel website, where you can pay with a Visa or Mastercard.
• Our specialist can send an invoice via email with our bank details for a cashless transfer of funds.
• Pay for accommodation services at the reception before check-in.

Accommodation Conditions

• Rooms at the hotel are provided to the guest upon presentation of a passport or other identification document (Ukrainian passport; Ukrainian passport for traveling abroad; diplomatic passport; seaman’s ID; residence permit for non-citizens residing in Ukraine; national passport of a foreigner or a document replacing it, and visa for staying in Ukraine [if not otherwise stipulated by bilateral agreements with Ukraine]; birth certificate for minors under 14 years old; driver’s license; military ID or military service record for military personnel, etc.). The hotel reserves the right to refuse services to guests who do not present identification or refuse to pay for their accommodation.
• Children up to 6 years old can stay for free in the same room as their parents without an extra bed. Accommodation for children over 6 years old and adults on extra beds is charged separately according to the hotel’s current rate.
• We welcome your guests from 08:00 AM to 11:00 PM. If an unregistered guest remains in the room after 11:00 PM, they must register and pay the difference between the double and single occupancy rate. The presence of unregistered guests in the room or hotel is allowed only with the guest’s permission. The hotel is not responsible for visitors invited to the room. The hotel administration has the right to refuse entry to guests without identification documents. The guest is fully responsible for the actions of any visitors (third parties not staying at the hotel) as if they (actions) were their own actions. For your comfort and safety, the hotel administration recommends that you do not hand your room key to third parties. We cannot influence or be held responsible for the actions of individuals who have not filled out the guest registration form.
• The hotel provides comfortable and fully equipped rooms for the entire stay. In the case of damage or theft of hotel property, the guest must reimburse the hotel for the losses. The amount of damage is determined by the administration.
• According to Ukrainian Law No. 4844-VI of 24.05.2012, "On Amendments to Some Laws of Ukraine Regarding the Improvement of Smoking Restrictions for Tobacco Products," smoking of tobacco products, electronic cigarettes, and hookahs is prohibited throughout the hotel (including rooms, corridors, lobby, and restaurant), except in designated smoking areas. If this rule is violated, a fine equal to 100% of the room rate will be imposed.
• The hotel is not responsible for the loss of valuable or personal belongings if they were not handed over to the hotel for safekeeping.
• If a guest is absent for more than 2 hours after the scheduled check-out time, the hotel administration has the right to inventory the items in the room and transfer them to the storage room.
• The hotel administration reserves the right to enter rooms without prior agreement with the guest in case of force majeure or situations that threaten the life and health of others.
• Guests must adhere to the "Hotel Accommodation Rules," fire safety rules, as well as other regulations and legislation of Ukraine.
• The hotel administration reserves the right to refuse a guest further accommodation services if the rules are not followed. In such cases, the paid amount for accommodation will not be refunded.
• The hotel administration reserves the right to change rates and accommodation rules.

Cancellation of Reservation and Making Changes

If you cancel the reservation more than 48 hours before check-in, the cancellation is free of charge.

To cancel a reservation, please contact the booking channel or call +38 068 296 90 60.

If the reservation is canceled less than 48 hours before check-in or in case of a no-show, the prepayment will not be refunded.

Changes to the Stay Duration

When booking special offers and promotions, recalculating costs and refunds are not possible.

If the guest notifies the hotel about cancellation (cancellation, reduction) of the stay or a reduction in the duration of stay less than 24 hours before the cancellation (reduction), the money for unused accommodation time will not be refunded.

Hotel Rules

The following actions are prohibited in the hotel:

• Bringing and storing dangerous substances, materials, and items in the hotel (room).
• Using electrical appliances that are not part of the room's equipment.
• Using hotel equipment and room facilities for unintended purposes.
• Disturbing the peace of other guests after 10:00 PM.
• Bringing or storing weapons without official permits.
• Accommodation with pets (fish, birds, etc.) without prior approval from the hotel administration.

For additional questions about hotel services, please contact us at +38 068 296 90 60.

In case of violation of the hotel accommodation rules, the administration has the right to refuse further accommodation to the guest.

We wish you a pleasant stay!